My major
in college was Ballet. Life has continued to teach me there is a flow to all
things – a certain choreography, if you will. Presenting the Ballet I call Water Star Motors.
The
Artistic Director has met with the Financial Advisor who has helped to set the
Stage. The lighting, sound, props, dance troupe are ready to go. The advertising
department has done its job and our house will be full as the curtain lifts on
Act One: The Dance of, Customer with Car.
Let
the Ballet begin! Feel the tension building within the customer (our Heroine). Something
is afoot with her vehicle…Is it a routine maintenance? Or is there something
dreadfully wrong? A strange noise? A no-start condition? Some bodily fluid leaking out from a
mysterious place? She can’t stand it any longer. She picks up the phone and
dials 831-457-0996. George, the serene, green auto repair team Service Advisor
answers with bravado.
He quickly
ascertains some key elements in order to assist our Heroine in getting her
vehicle to our shop and a way for her to get back to her work or home so that
the disruption to her life is minimal.
While
her vehicle is on route, a repair order, in her honor, has been initiated and
any known needed parts have been ordered.
When
the heroine arrives with her car she is greeted by our friendly troupe. The
Service Advisor finishes the final touches on the repair order with all of her
last minute requests. She is then whisked away by our amiable driver.
Act Two: The
Dance of, Repair Team with Car. The Dispatcher assigns the work to a
proficient Technician who swiftly surmises the problems our Heroine is
experiencing. He also performs a 30 point Courtesy Check - noting Safety, Reliability, Economy, Convenience
and Appearance Items in order of importance. Observe the skill the technician employs. Note how his
years of training and experience have prepared him for this moment. The accuracy, the speed, the fabulous tools,
the care with which he treats the
vehicle and the intelligence he uses
as he notes pertinent details down to inform the Service Advisor so that he can
then properly council our Heroine of her best course of action to repair her
vehicle.
With
the arrival of the needed parts the car is once again dispatched to the
technician. He finishes the repairs. He road tests our Heroine’s car. He is
satisfied. The car goes to quality control. All is good.
Act
Three: The Dance of Gratitude. The S/A
calls our Heroine advising her of the vehicle’s completion and readiness to return
to her loving arms. Our Heroine comes to collect her car. What’s this? Flowers
for our performance? Great reviews! (Google, Yelp) She is so relieved to have her car back that
she shows her gratitude. Thank you! The praise, the applause! She happily sets
her next appointment for her regularly scheduled maintenance.
The
Ballet ends with another pleased Water Star Motors customer. With another
successful performance the curtain draws for another day. Bravo!
(By
the way, the 2012 theme is Water Star
Motors – The Musical.)
